by Roland T. Rust : E-Service: New Directions in Theory and Practice

ISBN : #0765608073 | Date : 2002-08-02

Description :

PDF-7788f | The advent of the era of “e-Service,” the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to under… E-Service: New Directions in Theory and Practice

E-Service: New Directions in Theory and Practice by by Roland T. Rust

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